How Do I Book My Cleaning?

Give us a call at our office 509-266-7922 or inquire through our online booking form located on our website.

Are we insured?

Yes, we are fully insured, licensed and bonded.

Do we have to be home for cleaning?

No.  Just leave a key or code for us and let us know how to access your place.  We will clean and lock the door after ourselves. 

How does booking online work?

Within an hour or less, a wonderful staff member will e-mail or call you and confirm your appointment. They will clarify any special details, such as house size, special requests, etc. Then we show up and make your house clean. It's really that easy. Use our online booking form here: Book Now

What can’t we clean?

MOLD – Mold removal is a specialty, Due to OSHA regulations, we cannot be liable for any mold-related risks in client’s homes. We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine or excretions.

How do i cancel a scheduled cleaning??

Just give us a call at 509-266-7922.

Is Tipping Normal? If So How Much?

Tipping is always accepted and greatly appreciated however you should not feel as if you are required to tip. Whatever feels right to you.

Heavy items, or unreachable areas?

If you would like cleaning behind heavy objects, please move prior to cleaning.

How do i refer a friend?

You can either give us a call with your friends details and we’ll organize with them, or you can submit your referral’s information on the referral program page and we will take it from there. Remember, if your referral start using us, we give you 20% off your next clean.

Are Your Prices Negotiable?

Prices can be negotiated within reason if the scope of work is adjusted.

What If My Chosen Service Isn't Completed In Time?

We will come back and finish the job if we do not have enough hours scheduled in or available that day.

What If I’m Not Satisfied With My Cleaning After They Leave?

Please give us a call if you are not satisfied with the clean. We will come back and fix anything that was missed or not done to standard.

What If Something Breaks?

If any damage is caused from a technician they will document the damage and report the incident to the office immediately. We are insured and will replace any damaged items. If there are irreplaceable items out, we suggest having the technician skip that area or remove the item for cleans. If you'd like the technician to skip that area please let them know. We will make a note in the account for any future technicians to see when they come to your home.

Can I Trust Your Cleaners? Are They Background Checked?

Every team member with Alpine has a background check. We pride ourselves on having a trustworthy and hard working team that we can send to any house without worry.

Will The Same Cleaner Come Every-Time?

We try to keep the same technicians at each home. There will be times where we are unable to send the same technician. If you like a specific technician please let us know so we can make a note of it on your account.

What If I Want To Skip This Week's Clean? Will I Still Be Charged?

No, you will not be charged as long as you reschedule within 48 hours before your scheduled clean.

How Do I Update Billing?

Can be updated directly by the customer from our Maid Central Customer Portal or give the office a call and we can update the information for you.

Is There A Rescheduling Fee?

No. However, if you let us know as soon as possible it is greatly appreciated.

Do You Work On Weekends?

Cleaning Technicians work Monday-Saturday.

Which Service Do You Recommend For First Time Clients?

An initial deep cleaning would be recommended in order to restore the house to as new and clean as possible.

Cancellations And Refunds

No cancellation fee if clean is canceled at least 48 hours before the scheduled date . If the clean is canceled any later half the clean will be charged.

Refunds can be applied to your next clean if recurring, otherwise refunds will come through within 3-5 business days on the card that was charged.

Do You Clean Any Outside Surfaces Of The Home?

We are equipped to contract out any outside work that clients need done.

What Day Is My Clean?

Reminders are set to go out via text two days before your scheduled clean. For recurring clients we have set days and time frames for their cleans. If there are any changes needing to be made to a cleaning schedule we will communicate with the client and confirm this works for them.

Do You Use Toxic Cleaners?

No. We do not use any products containing bleach or ammonia.

Can I Leave A Key?

Yes. Many of our clients are not home during their cleans. We are trusted to keep a key and/or a lock code for entry.

What If The Cleaner Doesn’t Stay The Entire Time Or Finishes Early?

You would only be charged for the time spent cleaning. If you are a recurring client with a fixed rate and the clean is completed to standard in less time than normal you would be charged your fixed rate.

Am I Charged Upon Booking?

Cleans are charged after cleaning is completed. Clients are charged the next day unless clean takes place on Friday or Saturday.

What If My Home Requires More Time Than What It Was Booked For?

We will schedule the technicians to come back and finish the job. If recurring we will update the account to schedule extra time for all future cleans.

Why Do I Need To Select The Level Of Cleanliness My Home Is In When I Book?

This allows our quoting software to get a better understanding of your home and calculate the hours needed to complete the job to standard. Also gives our software more information to establish an accurate rate for the clean. For the most accurate quote, a walk through would be necessary.

How Do I Cancel My Account?

If you wish to cancel services anytime, give our office a call. We do not have contracts with our clients. If the clean is canceled any less than 48 hours before we will need to charge half of the clean price.